Four Ways That Being In Public Relations Is Like Being a Backup Singer

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When I first watched the 2013 documentary “20 Feet From Stardom” I was captivated by the storytelling, the history, and the music that made it an Oscar-winning film. I also felt some personal connection to the characters, and I couldn’t help but see their relevance as metaphors for the public relations profession, at least as I know it.

In my experience, being a PR professional has been all about working outside of the spotlight to make others look good. Rather than a Flavor Flav-type hype man, if the client is the “star,” then in many cases I’m the “backup singer,” adding detail, accentuation, and the necessary ideas to flesh out a plan or initiative and make it feel complete. In that spirit, here are four ways that being in PR is like being a backup singer.

1. You work to make the star shine brighter

There’s no doubt that public relations takes talent to perform well, but you’re always applying your skills to draw the attention to the main attraction, whether that’s an individual, a business, or a product. It’s a role we play mostly anonymously. Some PR folks do become rock stars in and of themselves, like Richard Edelman or Peter Shankman to their Luther Vandross/Sheryl Crow counterparts, but it’s clear that they’ve succeeded on the merits of their core work ethic in addition to their talent.

2. You understand what can be accomplished as part of a team

There are great independent practitioners out there, but nobody works in a complete silo, especially those of us at agencies. When you have colleagues that you can bounce ideas off of, share insights with, and talk through problems with, it’s possible to work at a different level than you can alone. As recounted in this Washington Post article on the movie, a festival-screening participant addressed director Morgan Neville, saying; “Most of us work collaboratively, for bosses, in positions we’re proud of and which are key to the successful running of an operation, creative or otherwise.” I believe this is true no matter how talented you are.

3. It’s the depth and details that sell the story

What would “Young Americans” be without the backup singers? Would “Walk on the Wild Side” even be considered a classic if not for the “do do do’s”? Let alone the wailing of Merry Clayton in “Gimme Shelter”? The details and the hooks brought out by the backup singers add richness to the story of the song, and are often what sell it to the listener. In much the same way, PR professionals find the information that substantially transforms an ordinary pitch, press release, or piece of marketing content into something much more valuable.

4. Success is defined by the love of the art

As Merry Clayton says in the film, “there’s no guarantees in entertainment,” and the same is true in public relations. We can’t guarantee a media placement. We can’t guarantee the messaging will be relayed verbatim, or even accurately. We can’t guarantee an article run date. But we can guarantee putting in the time and critical thinking and creativity to make sure a client’s goals are achieved to the best degree possible. Every one of the best public relations practitioners I’ve worked with has had many times where things didn’t work out as planned, but they’ve continued to persevere in the industry because of their integrity and their work ethic. What keeps a true PR pro going is the inspiration of helping to get a story told, just as delivering the music drives the singers in the film.

Public relations has its ups and downs, just like any job. We work not to garner accolades, but to provide a foundation for communications and often guide the direction for clients. It’s a presence that is felt and is vital, yet when executed properly is hardly noticed. By filling in the details, public relations ensures that the background is developed, providing complete harmony instead of an awkward silence.

Adam Leiter is a PR professional with ab+c Creative Intelligence, responsible for the strategic development and implementation of communications programs for clients in a variety of industries. Working with a team of communications professionals to earn media opportunities for accounts including B2B, B2C, non-profit, and civic engagement programs, he seamlessly weaves in social media strategies, digital services, and creative development to ensure an integrated marketing program on behalf of clients.

*This post was previously featured on LinkedIn.

 

Communicating the Value of PR: Stop Dodging, Start Measuring

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Recently I was out to dinner with a digital strategist friend and she raised a question that, admittedly, caught me off guard. “What is it that you do?” she asked. From one communications professional to another, the question seemed unapologetically sarcastic. Then, as if to add insult to injury, my friend ever-so nicely followed up with, “Ok, how do you measure what you do?”

Oh no, the “M” word.

In all my years in PR, I’ve essentially been able to dodge the “M” word. How? Easy. By hiding behind media clippings, fancy media reports, shares, “likes,” tweets and elaborate, but successful, events. If this is you, it’s time to come out, come out wherever you are. Not only is it time to stop dodging; it’s time to start measuring.

Translating news releases and news hits into dollars and cents
Given the sheer amount of data that’s available to us nowadays, PR pros have ample opportunity to quantify their efforts and show executives what’s working and what’s not. As hard as it is for me to succumb to, it’s also high time that we get comfortable showing how our efforts affect the bottom line.

Data, where have you been my whole life?
By creating key performance indicators (KPIs) and specific metrics tied to “awareness,” I now have even more ammunition to communicate the value of public relations to organizational leaders. For the first time, our PR team has a dashboard which provides a monthly analysis of not just media hits and news releases, but things like tone and message quality. What’s more, we use tagging links and Google Analytics to track conversions tied to our press releases, proving that PR does indeed help drive company revenue.

Getting started
To say that quantifying PR efforts beyond the typical vanity metrics makes me uneasy would be a huge understatement, but embracing it has enlarged my perspective on the power of analytics and given me a newfound love for data. There are a plethora of dashboard tools and tips out there to get you started. For instance, check out Dashboard Junkie or the PR Measurement solution offered by Meltwater. Warning, once you’ve been bitten by the PR data bug, you’ll likely want to track any and everything. However, it’s best to start small, be strategic and continually iterate.

Already measuring your PR efforts and showing value to your execs? Share your tips and tools with me in the comments below!

Andrea Carter is a Public Relations Specialist at AWeber, a certified news junkie and an aspiring world traveler. Check out Andrea’s back story here then follow her on Twitter @SheLuvsPR and connect on LinkedIn at www.linkedin.com/in/carterandrea/.

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